Terms of Service

The Car Concierge is the registered business name of an Ontario sole proprietorship operated by Tyler Glionna. Contact: tyler@thecarconcierge.ca. Compensation comes exclusively from clients. We receive no dealership commissions, referral fees or kickbacks connected to vehicle transactions.

Vehicle Negotiation Service — $1,000 CAD (HST included).

This is the only service currently offered to new customers. It is intended for customers ready to purchase, not customers conducting open-ended vehicle research.

Prices are final customer totals in Canadian dollars and include applicable HST. HST is not added on top of this service fee.

The Vehicle Negotiation Service is designed for customers who have already selected and test-driven their preferred vehicle and are ready to purchase or lease.

The service includes dealership research and vehicle sourcing for the chosen model, dealership-offer comparisons, market pricing and available incentive research, professional negotiation, review of proposed purchase or lease terms, trade-in assistance where applicable, confirmation of negotiated terms and a consent-based introduction to the dealership representative.

The service does not include open-ended vehicle research, comparing multiple vehicle models, or organizing test drives.

A material change to the agreed vehicle request requires the mutual written agreement of the customer and The Car Concierge before any expanded work is undertaken or any additional fee is charged.

Any additional fee must be expressly approved by the customer in advance. No additional fee is charged without that advance approval.

Full payment of the $1,000 CAD HST-inclusive fee is required before work begins. Payment alone does not mean that work has begun. We document when work begins and what services are performed. [To be confirmed: how work commencement, performed services and successful completion are recorded and communicated to the customer — Ontario legal review]

The Car Concierge may research, source, compare and negotiate dealership offers on your behalf. You retain final purchasing authority.

The Car Concierge does not sign a purchase, lease, financing or other binding dealership agreement on your behalf. You review, approve and sign the final documents.

After negotiated terms are confirmed, we introduce you to the dealership representative through a shared email or group conversation with your informed consent. The dealership schedules delivery and manages all delivery arrangements; The Car Concierge does not arrange, attend or manage vehicle delivery.

Service completion requires confirmed negotiated terms, a completed dealership handoff and a scheduled delivery date. You may contact us afterward for reasonable guidance without extending the original service obligations. Nothing in this completion definition limits applicable consumer rights.

You are responsible for providing accurate vehicle and trade-in information, communicating material changes, responding to approval requests within a reasonable period, reviewing final dealership documents and independently approving any binding transaction.

We collect only information reasonably necessary for the service, obtain informed consent for relevant dealership communications and introductions, and share only necessary customer information. We avoid collecting or storing SINs, banking credentials, driver's licences or sensitive financing documents unless a separately reviewed process requires them. Unrelated referrals or marketing require separate consent. See our Privacy Policy.

No savings, trade-in value, vehicle availability, financing approval, dealership offer or completed purchase is guaranteed.

Refunds and cancellations are governed by our Refund and Cancellation Policy and applicable law. Nothing in these terms removes your statutory consumer rights.

[To be confirmed: Ontario legal review of service scope and completion, customer responsibilities, authorization limits, cancellation and refunds, applicable consumer-law requirements and consistency with the draft Client Services Agreement]

Last updated: [To be confirmed: effective date]