Refund and Cancellation Policy

The Car Concierge is an Ontario sole proprietorship operated by Tyler Glionna under the registered business name The Car Concierge. This policy applies to the Vehicle Negotiation Service, $1,000 CAD including applicable HST, payable in full before work begins.

Submit cancellation and refund requests by email to tyler@thecarconcierge.ca.

If you cancel before any work begins, you receive a full refund.

We document when work begins and what services are performed. Cancellations and refunds are assessed based on documented work performed, remaining services, contractual obligations and applicable Ontario consumer rights. No automatic percentage-based refund deductions apply, and the entire fee is not automatically non-refundable once work begins.

A customer's decision not to purchase does not automatically create a refund entitlement. Applicable cancellation and refund rights continue to apply.

Service completion requires confirmed negotiated terms, a completed consent-based dealership handoff and a scheduled delivery date. The dealership schedules delivery and manages delivery arrangements. Reasonable guidance afterward does not extend the original service obligations.

No voluntary refund is offered solely for a change of mind after successful service completion, subject to contractual obligations and applicable law.

If no suitable vehicle or acceptable offer is found, you will be offered the choice of continuing within an agreed scope or requesting a partial refund. Any partial refund is assessed according to documented work completed and remaining services.

Approved refunds return to the original payment method. We aim to process them within 10 business days of approval, or sooner where legally required. This processing target is not a guarantee of when the payment provider will display the refund in your account.

Nothing in this policy removes or limits your statutory consumer rights. Applicable law governs any refund or cancellation rights that cannot be waived.

[To be confirmed: the procedure for recording and communicating work commencement, performed services and completion; assessing completed work, remaining obligations and refund amounts; and applicable Ontario cancellation rights, mandatory refund requirements and statutory deadlines — Ontario legal review]

Last updated: [To be confirmed: effective date]