Privacy Policy

The Car Concierge is the registered business name of an Ontario sole proprietorship operated by Tyler Glionna. Our privacy contact is Tyler Glionna at tyler@thecarconcierge.ca.

Through website inquiries and consultations, we collect the contact information you provide, such as your name, email address and phone number, along with your messages, vehicle interests, budget and any trade-in details you choose to share.

During client onboarding and vehicle sourcing, we collect your vehicle requirements, preferences and information needed to research and compare dealership options and offers. We also keep service-related communications and deal details.

We collect only information reasonably necessary to provide the Vehicle Negotiation Service. We avoid collecting or storing Social Insurance Numbers (SINs), banking credentials, driver's licences or sensitive financing documents unless a separately reviewed process requires them. Clients should provide information needed for financing or identity verification directly to the dealership or lender.

Stripe processes payment information. Our service records include the service, amount, payment status and payment date.

We use customer information to respond to inquiries, deliver the requested services, research and compare vehicle options, communicate about the service, send payment requests and confirmations, and maintain service and payment records.

We obtain informed consent for relevant dealership communications and introductions, including introductions through a shared email or group conversation. We share only the customer information necessary to provide the requested service. Stripe processes payment information. We do not sell customer information.

Unrelated referrals or marketing require separate consent.

[To be confirmed: how informed consent is obtained and recorded, and the verified third-party service providers that handle personal information, their roles and relevant processing locations — Ontario legal review]

[To be confirmed: retention and deletion procedures for inquiries, client files and payment records, including applicable legal recordkeeping requirements — Ontario legal review]

You may request access to or correction of your personal information by emailing tyler@thecarconcierge.ca, subject to applicable law. Nothing in this policy limits applicable privacy or consumer rights. [To be confirmed: request-handling procedures, consent withdrawal and applicable response deadlines — Ontario legal review]

Last updated: [To be confirmed: effective date]